How Does Docpay Work?
FAQ
Contact my Doctor
THE QUESTIONS

Is there really NO INTEREST?

So, what's the catch? There must be some hidden cost!

Can I be turned down?

Will setting up a DOCPAY Payment Plan effect my credit rating?

Who qualifies for DOCPAY?

What happens if there is not money in my account to cover my DOCPAY payment?

How long will my DOCPAY Payment Plan last?

How does DOCPAY compare to third party patient finance companies?

Does DOCPAY protect the confidentiality of my personal information?

Does my doctor offer DOCPAY Payment Plans?

Why doesn't my doctor offer DOCPAY?

* SPECIAL FREE OFFER for patients who refer their doctor to DOCPAY:



THE ANSWERS

Is there really NO INTEREST?
That's correct. You pay NO INTEREST. Only the amount you have authorized (the amount you owe the doctor) is paid.
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So, what's the catch? There must be some hidden cost!
There is no catch. Your only cost is a small, processing fee that is added to each payment. The processing fee is clearly indicated on the authorization you sign. If for some reason, the payment is returned as uncollectable, a $15 Late Fee is charged to your account on the next payment die date.
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Can I be turned down?
DOCPAY turns no one down that has signed a payment plan authorization and has a legitimate bank account or credit card. However, doctors who use the DOCPAY service often use DOCPAY as a special service to offer only to existing clients who have a good payment history with the practice in the past. Doctors do reserve the right to offer this convenient payment service only to their regular clients or to clients who meet their in-office guidelines, which usually requires a down payment on services rendered. Some doctors also have access to a database that checks on your bank account to see if you have a history of bouncing checks and may decline to offer a DOCPAY payment plan if your report shows a history of problems.
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Will setting up a DOCPAY Payment Plan effect my credit rating?
Setting up the payment plan which uses payments from your bank account will not effect your credit rating one way or the other. It also WILL NOT tie up any of your credit line. This is one of the big advantages to using DOCPAY over third party patient finance companies. Typically, a person can only have a certain amount in total credit card debt (cumulatively across all their accounts added together). Since a debt being paid off using DOCPAY is not reported to the credit bureau (unless the payment plan is not completed successfully), the DOCPAY debt does not decrease your credit line with other lenders. If the payment plan uses your credit card for payments, then your available credit with that credit card company will be reduced by the amount of your payments.
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Who qualifies for DOCPAY?
Anyone with a checking account that has been open for a least one year or a credit card with available credit qualifies for DOCPAY. (Most doctors will also have a requirement of a certain amount paid up front before they will offer DOCPAY to a patient).
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What happens if there is not money in my account to cover my DOCPAY payment?
First, you need to make sure that you do not agree to a payment amount on a DOCPAY payment plan unless you feel certain that the funds WILL be available in your bank account or on your credit card when it comes time to debit the account. The DOCPAY form you sign authorizes the practice to collect a $15 fee for each payment that is returned unpaid. This is in addition to any fees your bank may charge. The payment will continue to be debited each month until the entire balance is paid. If for some reason, you think there may not be enough money in your account to cover the monthly payment, then contact your doctor's office at least 7 days before the payment date to avoid any returned payment fees.
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How long will my DOCPAY Payment Plan last?
As long as you and your doctor agree
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How does DOCPAY compare to third party patient finance companies?
1. There is no interest charged! 2. Acceptance is not based on your credit rating. 3. Your credit worthiness is not reduced. 4. If a patient finance company offers "No interest" financing, there is usually a clause that allows them to retroactively charge a high interest rate if any of your payments are delinquent or the entire balance is not paid off within a certain time frame. With DOCPAY, the only charges are the small processing fee added to each payment and the Late Fees that may apply if the payment bounces.
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Does DOCPAY protect the confidentiality of my personal information?
YES, in fact your bank account information is safer than if you write a check to a local merchant. Your account number is securely stored and sent through an encrypted transmission to the Federal Reserve banking system and finally to your bank. Once DOCPAY receives your information it is NOT sold or distributed to any other person or organization. Credit card information is securely stored at a MasterCard and VISA approved payment gateway. Your patient's card information is NOT stored at DOCPAY in order to remain in compliance with PCI ecurity regulations.
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Does my doctor offer DOCPAY Payment Plans?
The best way to find out if your doctor offers DOCPAY is to ask him. If he doesn't currently offer it then he should, so tell him about it! (See below for a special offer that we provide to patients who refer their doctors to us).
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Why doesn't my doctor offer DOCPAY?
If your doctor doesn't offer DOCPAY, it is likely because he is just not familiar with our services. Share what you know about it with him. Then let us know to contact him and we will provide him the opportunity to participate.
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SPECIAL FREE OFFER for patients who refer their doctor:
If you are the first patient to contact us about your doctor and your doctor then signs up to participate in the DOCPAY service, we will waive the payment processing fees for your DOCPAY Payment Plan.
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What is Docpay?
Frequently Asked Questions